At Royal Customs, customer satisfaction is our highest priority. We are committed to providing premium motorcycle accessories and ensuring a smooth shopping experience. If you encounter any issues with your purchase, our team is here to assist you with returns, replacements, or refunds in accordance with the policy below.
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Eligibility for Returns or Replacements
Returns or replacements are accepted only under the following conditions:
* Products must be purchased directly from the Royal Customs website or our official retail store.
* If you receive a defective product, a product with a manufacturing defect, or an incorrect item, we will arrange a replacement at the earliest.
* If the requested replacement is unavailable, a refund will be processed after verification.
* For issues other than manufacturing defects or incorrect products, replacement may be provided where applicable. Refunds may not be available in such cases.
* Return requests must be raised within 7 days from the date of delivery. Requests received after this period will not be eligible for return or refund.
* Products must be unused, uninstalled, and returned in their original packaging along with all accessories, manuals, warranty cards, tags, and invoice.
* Once the returned product reaches our warehouse, it will be inspected by our quality team. Upon approval, the refund or replacement process will begin.
* The complete return or replacement process may take 7–14 business days after the returned product is received.
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Partial Refunds
Partial refunds may be approved only in exceptional circumstances, including:
* Product received with missing components.
* Minor transit damage that does not affect the functionality of the product.
* Any other situation approved by our inspection team.
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Non-Returnable Products
Returns or refunds are not applicable for:
* Lubricants, engine oils, coolants, cleaners, paints, adhesives, brake pads, and other consumable products.
* Products that have been installed, modified, or used.
* Products damaged due to improper installation, misuse, or accidents.
* Products purchased during clearance sales, promotional offers, or special discounts unless received damaged or defective.
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Mandatory Unboxing Video
A complete unboxing video is mandatory for all claims related to:
* Damaged products
* Missing items
* Wrong products delivered
* Manufacturing defects
The video must begin before opening the package and continue without interruption until the contents are completely unpacked. Claims submitted without an unboxing video may not be accepted.
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Reporting Damages
Any damaged, defective, or incorrect product must be reported within 24 hours of delivery by contacting our customer support team with:
* Order Number
* Photographs of the product and packaging
* Unboxing Video
* Description of the issue
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Delay in Receiving Orders
If your order has not been delivered within the estimated delivery period or tracking information is unavailable, please contact our customer support team. We will coordinate with the courier partner and provide the latest delivery updates.
Customers are responsible for return shipping charges unless the return is due to a defective, damaged, or incorrect product supplied by Royal Customs.
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Refund Timeline
After your returned product has been inspected and approved:
* UPI & Wallet Payments: 2–5 Business Days
* Debit/Credit Cards: 5–10 Business Days
* Net Banking: 5–10 Business Days
* Cash on Delivery (COD): 7–14 Business Days (Bank Transfer)
Actual processing time may vary depending on your bank or payment provider.
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Important Note
* Product images shown on the website are for illustration purposes only.
* Slight variations in colour, finish, or appearance may occur due to photography, lighting, screen settings, or manufacturer updates.
* Customers are advised to carefully read the product description, specifications, and compatibility details before placing an order.
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Contact Us
For any return, refund, or replacement requests, please contact us:
Royal Customs
Address:
No. 7, 2, 3rd Cross Road, Journalist Colony, Kalasipalya, Bengaluru, Karnataka – 560002
Email: info@royalcustoms.in