Refund Policy
Royal Customs aims to review refund requests fairly and practically. Refunds are considered according to the product condition, the reason for the request and whether the order has already been processed, shipped, delivered or specially arranged.
Eligible refund cases
- Wrong product received.
- Product received in a damaged condition, supported by clear unboxing proof.
- Order cannot be fulfilled by Royal Customs after payment is accepted.
- Approved return request where the returned product passes inspection.
Non-refundable situations
- Change of mind after the order has been processed or shipped.
- Products damaged because of misuse, incorrect installation or customer-side modification.
- Special-order, custom-made or non-standard products, unless defective or wrongly supplied.
- Requests raised without reasonable proof where proof is necessary.
Refund processing
Approved refunds are typically processed back to the original payment method or another mutually agreed channel. Processing time depends on banks, payment gateways and the method used for the original transaction.
How to request a refund
Contact Royal Customs through WhatsApp or email with your order number, issue details, photographs or videos if relevant, and a clear explanation of the problem. We may ask for additional information before approving a refund.